This policy applies when a customer cancels or changes a confirmed tour-package booking with Royal Rover Holiday. Cancellation periods are calculated from the scheduled tour start date.
1. Cancellation Charges
| Cancellation received before the tour start date | Cancellation charge | Eligible refund |
|---|---|---|
| 30 days or more | 50% of total package cost | 50% of total package cost |
| 15–29 days | 80% of total package cost | 20% of total package cost |
| Less than 15 days | 100% of total package cost | No refund |
2. How to Submit a Cancellation
For immediate assistance, coordinate directly with the Tour Manager assigned to you and submit the cancellation request from your registered email address or WhatsApp number:
Email: enquiry@royalroverholiday.com or info@royalroverholiday.com
WhatsApp: +91 98052 52033 or +91 94590 75264
WhatsApp: +91 98052 52033 or +91 94590 75264
The cancellation will be assessed according to the date and time on which Royal Rover Holiday receives the written request.
3. Online-Payment Fee
When a customer cancels a booking paid through Razorpay or another online-payment gateway, the convenience or payment-processing fee and applicable tax charged for the successfully processed transaction are non-refundable. This does not apply to direct bank transfer, payment to the official UPI ID, cash deposit or cheque deposit where no such fee was charged.
4. If Royal Rover Holiday Cannot Confirm the Booking
If Royal Rover Holiday is unable to confirm the selected booking, it may offer a suitable alternative. If the customer does not accept the offered alternative, Royal Rover Holiday will refund the full package price received for that booking. Any separately charged online payment-processing fee and applicable tax will remain non-refundable.
5. Unforeseen Circumstances and Force Majeure
Unforeseen circumstances include heavy snowfall or rainfall, flood, landslide, road closure, natural disaster, strike, protest, government or permit restriction, public-health event, civil disturbance, accident, mechanical breakdown or another event beyond the reasonable control of Royal Rover Holiday.
If a booking is affected by an unforeseen circumstance, the applicable Cancellation & Refund Policy will continue to apply. Royal Rover Holiday will make reasonable efforts to minimise the customer’s loss, obtain the best possible adjustment from the concerned service providers and offer a workable alternative where possible.
Any eligible amount may be refunded or, with the customer’s consent, issued as travel credit for a future booking. Travel credit will generally be valid for up to 12 months from the date of issue, or until another deadline communicated to the customer in writing through email or WhatsApp. The applicable value, validity and conditions will be stated when the credit is issued.
6. Changes and Rescheduling
Any change or rescheduling requested after booking is subject to availability and may involve additional charges.
7. No-Show and Unused Services
No refund will be provided for failure to join the tour, late arrival, missed pickup, early departure or any confirmed hotel night, meal, transport, sightseeing or other service that the customer voluntarily does not use.
8. Refund Timeline
An approved refund will be initiated within seven working days after the applicable amount has been verified. After initiation, the time taken for the amount to appear in the customer’s account depends on the bank, Razorpay and the original payment method.
9. Statutory Rights
Nothing in this policy limits any statutory right or remedy available to a customer under applicable Indian law.
