This Privacy Policy explains how Royal Rover Holiday collects, uses, shares, protects and retains personal information when a customer visits the website, submits an enquiry, makes a payment or uses a tour-package service.
Your Personal Information Is Not for Sale
Royal Rover Holiday does not sell, rent or trade customer contact details. Personal information is used only to respond to enquiries, process and manage bookings, deliver confirmed travel services, provide assistance, operate the website and meet legal requirements. It is not shared with unrelated parties for their marketing.
1. Information We May Collect
Royal Rover Holiday may collect the following information where reasonably required:
- Name, mobile number, email address and postal or billing address.
- Traveller count, traveller age or category, travel dates, pickup and drop details, destinations and travel preferences.
- Room, hotel-category, meal-plan, vehicle, itinerary and special-request information.
- Booking, quotation, payment, invoice, customer-support and communication records.
- The Lead Traveller’s government-issued photo ID details after payment, where required for booking formalities.
- GSTIN and business billing details when a GST invoice is requested.
- Website usage information such as IP address, browser, device, pages visited, cookies and analytics or advertising events.
2. How Information Is Collected
Information may be collected through the Royal Rover Holiday website, enquiry and booking forms, telephone calls, email, WhatsApp, payment transactions, customer-support communication, cookies and approved analytics tools.
Customers are not required to upload an identity document while completing an online booking. After successful payment, the assigned Tour Manager may request the Lead Traveller’s valid government-issued photo ID and ID number through WhatsApp or email while processing the booking confirmation and tour voucher.
3. How We Use Information
Personal information may be used to:
- Respond to enquiries and prepare or customise tour quotations.
- Process payments, verify transactions and maintain financial records.
- Confirm and manage hotels, vehicles, permits and other included travel services.
- Issue booking confirmations, payment receipts, tour vouchers and GST invoices.
- Assign a Tour Manager and provide assistance before and during the tour.
- Prevent fraud, maintain website security and resolve complaints or disputes.
- Analyse website performance and measure Google Ads or Meta advertising effectiveness.
- Comply with applicable legal, tax, accounting and regulatory obligations.
4. Sharing Information
Royal Rover Holiday may share only the information reasonably necessary with:
- Confirmed hotels, transport operators, activity providers and other suppliers involved in the booked tour.
- Permit-issuing bodies, local authorities or government authorities where required.
- Razorpay, banks and other authorised payment providers for transaction processing and verification.
- Website hosting, CRM, email, WhatsApp, analytics, advertising and technology providers supporting Royal Rover Holiday’s operations.
- Professional advisers, auditors or authorities where disclosure is required by law or reasonably necessary to protect legal rights.
Royal Rover Holiday does not sell or rent personal information to unrelated third parties.
5. Payment Information
Online payments are processed securely by Razorpay. Royal Rover Holiday may receive transaction details such as the payment amount, status and reference number but does not collect or store complete card numbers, CVV, UPI PIN, net-banking passwords or other banking credentials.
6. Cookies, Analytics and Advertising Tools
The website uses essential cookies and may use Google Analytics, Google Ads conversion tracking, Meta Pixel and similar approved tools. These technologies help the website function, understand how visitors use it, measure advertising performance, prevent fraud and improve customer experience.
Visitors may control non-essential cookies through the cookie preferences shown on the website and through their browser settings. Disabling some cookies may affect website features or measurement accuracy.
7. Customer Communication
Royal Rover Holiday may contact customers and enquiry leads through telephone, SMS, email or WhatsApp only for enquiries, payment verification, booking confirmation, tour vouchers, travel updates and customer assistance. Contact information is not used for unrelated promotional campaigns.
8. Data Retention
Personal information is retained only for as long as reasonably required to provide services, maintain booking and accounting records, resolve disputes, prevent fraud and comply with legal, tax and regulatory obligations. Information will then be securely deleted or anonymised where reasonably possible and permitted by law.
9. Data Security
Royal Rover Holiday uses reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or electronic-storage method can be guaranteed to be completely secure.
10. Access, Correction and Deletion Requests
Customers may request access to, correction of or deletion of their personal information by emailing enquiry@royalroverholiday.com or info@royalroverholiday.com. Royal Rover Holiday may verify the requester’s identity before acting on a request.
Certain booking, payment, invoice, security and tax records may be retained where required by law or reasonably necessary for legal claims, fraud prevention or dispute resolution.
11. Third-Party Websites and Services
The website may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies, and customers should review those policies before providing personal information.
12. Updates to This Privacy Policy
Royal Rover Holiday may update this Privacy Policy when its services, technology or legal obligations change. The latest version and update date will be published on the website.
Privacy and Customer Support
Email: enquiry@royalroverholiday.com / info@royalroverholiday.com
Telephone/WhatsApp: +91 98052 52033 / +91 94590 75264
Telephone/WhatsApp: +91 98052 52033 / +91 94590 75264
