This Payment Policy applies to tour-package payments made to Royal Rover Holiday through the website or with the assistance of the Royal Rover Holiday team.
1. Full Payment Requirement
All tour packages require 100% payment before confirmation. A booking is processed only after Royal Rover Holiday receives and verifies the payment; cheques are verified after clearance.
2. Accepted Payment Methods
Payments may be made through Razorpay online checkout or payment link, UPI, direct bank transfer, cash deposit or cheque deposit. Online payment methods available through Razorpay may include UPI, credit card, debit card, net banking, wallet, EMI or any other method enabled by Razorpay.
3. Official Bank and UPI Details
BankICICI Bank
Account NameRoyal Rover Holiday
Account Number635305004701
Account TypeCurrent Account
IFSCICIC0006353
BranchThe Mall, Shimla
UPI IDROYAL4701@icici
Payment safety: Customers should make payments only through royalroverholiday.com, the official Razorpay link, or the bank and UPI details displayed above. Royal Rover Holiday is not responsible for payments made to an unauthorised account, UPI ID or person. If any payment instruction appears different, verify it with the assigned Tour Manager or Customer Care Team before paying.
4. Price, GST and Processing Fee
Package prices include applicable GST. Razorpay or other online-gateway fees and taxes are additional and shown before payment. No processing fee applies to direct bank transfer, official UPI, cash deposit or cheque deposit.
5. Payment Status
Only a credited and verified payment is successful. Failed, cancelled, reversed or pending payments do not confirm a booking. For a pending payment, contact Royal Rover Holiday before trying again.
6. Receipt and GST Invoice
A payment receipt is available after payment verification. After the tour, customers may request a GST invoice from their Tour Manager. It is normally shared within one working day after the tour and receipt of correct billing or GST details, subject to applicable requirements.
7. Payment Security
Razorpay processes online payments. Royal Rover Holiday receives the amount, status and transaction reference but does not store full card details, CVV, UPI PIN or banking passwords.
8. Duplicate Payments and Refunds
A verified duplicate package payment will be refunded; gateway fees remain subject to the provider’s rules. Approved refunds are initiated within seven working days, after which bank or payment-provider processing time applies.
Payment Assistance
Email: enquiry@royalroverholiday.com / info@royalroverholiday.com
Telephone/WhatsApp: +91 98052 52033 / +91 94590 75264
Telephone/WhatsApp: +91 98052 52033 / +91 94590 75264
