These Terms & Conditions apply to tour packages booked through royalroverholiday.com or with assistance from the Royal Rover Holiday team. Booking and payment confirm the customer’s acceptance of these Terms, the package details and all linked policies.
1. Package Details
The booking includes only the services listed under package inclusions and confirmed in the tour voucher. Before payment, customers must check the travel dates, travellers, rooms, hotel category, meal plan, vehicle, itinerary, inclusions, exclusions and final price.
2. Price and Payment
Prices depend on the selected travel details and are inclusive of applicable GST. All bookings require 100% payment before confirmation. Online payment-gateway fees and applicable taxes are additional and shown before payment.
Booking confirmation: After full payment is received and verified, the booking confirmation and tour voucher will be shared via email and WhatsApp within one working day. A dedicated Tour Manager will be assigned to assist throughout the tour.
3. Hotel Confirmation
Bookings are accepted for the selected hotel category, not a specific hotel, unless confirmed in writing. Final hotel details will appear in the voucher. If required, a suitable hotel in the same or a similar category may be offered, subject to customer acceptance.
4. Hotel Timings and Requests
Standard check-in is 2:00 PM and check-out is 11:00 AM, but individual hotel policies and availability apply. Early check-in, late check-out and special room requests are subject to availability and may cost extra.
5. Transportation
The vehicle category and capacity confirmed in the package will be provided; a particular make or model is not guaranteed. Additional routes, sightseeing, kilometres, waiting time, permits or local-union transport may cost extra unless included.
In certain hilly areas, the driver may temporarily switch off the air-conditioning or blower where necessary for safe vehicle operation and adequate driving performance.
6. Itinerary and Sightseeing
Routes, timings and sightseeing order may change because of weather, traffic, closures, restrictions, operations or safety. Royal Rover Holiday will make reasonable efforts to cover the itinerary or offer the best possible alternative. No refund applies to sightseeing missed for these reasons or because of customer delay.
7. Traveller Details and Documents
Customers must provide accurate traveller, age, occupancy and contact details and pay any cost caused by incorrect information. No ID is required during online checkout; after payment, the Tour Manager may request the Lead Traveller’s valid government photo ID through WhatsApp or email.
All travellers must carry required identity and age proof. Foreign-national and OCI guests must carry a valid passport with valid visa or OCI documents, as applicable. Necessary documents may be shared with hotels, permit authorities or service providers only for tour arrangements.
8. Health and Activities
Travellers are responsible for their fitness, medical advice and medicines for mountain, high-altitude or adventure travel. Activities are voluntary and subject to weather, availability and operator rules. The Tour Manager may guide the customer, but participation and safety compliance remain the traveller’s responsibility.
9. Changes and Cancellation
Changes or rescheduling are subject to availability and may cost extra. All cancellations, refunds, no-shows and unused services are governed by the Cancellation & Refund Policy.
10. Conduct, Property and Providers
Customers are responsible for their conduct, belongings and any damage caused by their group. Services may be stopped for illegal, abusive or unsafe behaviour. Hotels, transporters and activity operators provide their services independently; Royal Rover Holiday coordinates the package and assists with service concerns.
11. Pricing Errors
If an obvious technical or pricing error affects a paid booking, the customer may accept the corrected price or receive a full refund of the package amount paid.
12. Communication, Support and Law
Royal Rover Holiday may contact customers by phone, SMS, email or WhatsApp for booking and service assistance. Concerns should first be reported to Customer Care for prompt review.
Indian law applies. Subject to consumer-protection law, disputes fall under the competent courts in Shimla, Himachal Pradesh. The policy version accepted at booking applies, and statutory customer rights remain protected.
